FAQ - Retail Clients
How can I place an order?
To place an order, select the desired product, add it to your cart, and follow the on-screen instructions. Please provide your contact details and delivery address. If you choose to pick up from our warehouse, there is no need to specify an address. After placing your order, our manager will contact you within 24h to confirm the order and arrange delivery.
What payment methods do you accept?
Currently, we accept payments only via bank transfer to our bank account. We plan to expand payment options for private clients in the future. Please stay tuned for our updates.
Is delivery possible to my country?
We take a personalized approach to the delivery of goods for each order. Options include self-pickup, consolidated cargo delivery, and full truckload shipping for large orders. After placing your order, our manager will contact you to discuss the delivery details.
How long does delivery take?
Delivery times vary depending on the chosen method of delivery and your location. Usually, delivery takes from 1 to 14 working days. Our manager will provide detailed information after you place your order.
How can I track my order?
After placing your order, you will receive a tracking number or contact details of the carrier. You can use this number on the transport company's website or contact the carrier directly to track the status of your order.
Can I return a product?
Yes, you can return a product within 14 days of receipt provided that it has not been used and is in its original condition. To arrange a return, please contact us by email at sales@tsv.lv or by phone at +37122327309.
How can I contact customer support?
You can contact us by email, phone, or through the feedback form on our website. Contact details and customer support working hours are listed in the 'Contact' section.
Do you offer discounts for regular customers?
Yes, we offer a loyalty program that includes discounts and special offers for regular customers and on large orders. For more information, please contact us by your preferred method.
FAQ - Wholesale Clients
Are you a trader or manufacturer?
We function as a international hub, dedicated to supplying our clients with products from the premier manufacturing facilities in the Baltic region, each boasting over 20 years of production experience. We do not categorize ourselves as traders, given our deep-seated collaboration and partnerships with these manufacturers, ensuring a direct link to high-quality production capabilities.
How can I access wholesale prices?
To access the latest product pricing, you must register or log in to your account. Registration requires entering your company's information.
This is necessary to restrict access to wholesale prices from retail customers.
Registration on our marketplace is completely free.
How can I access wholesale prices if I do not represent a company?
If you are interested in working with our marketplace's wholesale division (e.g., you are planning a large order, looking for suppliers, or you work in construction without a registered company, etc.), please contact our support team for more details.
Do you provide discounts?
Yes, we offer a loyalty program that includes discounts and special offers for regular customers and on large orders.
For more information, please contact us by your preferred method.
How to place an order?
To place an order, select the desired product, add it to your cart, and follow the on-screen instructions.
Please provide your contact details and delivery address. If you choose to pick up from our warehouse, there is no need to specify an address.
After placing your order, our manager will contact you within 24h to confirm the order, issue an invoice and arrange delivery.
Please notice that you are able to cancel the order at every step of procurement before mutual confirmation of the order.
What are the payment terms?
New clients are required to make payments in advance.
Regular clients may be eligible for special payment terms.
For more information, please contact our customer service.
What payment methods do you accept?
Currently, we accept payments only via bank transfer to our bank account.
How long does it take to fulfill the order?
The fulfilment timeline varies depending on product availability, manufacturing processes, and delivery times.
The delivery period for each order is discussed upon order confirmation.
If the proposed delivery timeline is not satisfactory, you will have the option to cancel the order before confirmation.
What delivery options do you provide?
We offer a personalised delivery service for each order in partnership with leading logistics companies.
Options available include self-pickup, consolidated cargo delivery, and full truckload shipping for larger orders.
After placing your order, one of our managers will reach out to you to discuss the specific details of your delivery.
